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Royal Mail - QinetiQ advises Royal Mail Group on vital business continuity
Business continuity is vital to the Royal Mail Group, but it had grown piecemeal over the years with no coherent structure.
Royal Mail Group needed help to create crisis management, disaster recovery and emergency planning across the group. It also had to demonstrate effective business continuity planning to the official regulators, PostWatch and PostComm.
Business continuity experts from QinetiQ were called in. They carried out an information-gathering exercise within Royal Mail Group, and have helped introduce business continuity plans into all its business groups. These have been proven in a number of real situations, and are also helping Royal Mail to win new business.
Royal Mail Group needed help to create crisis management, disaster recovery and emergency planning across the group. It also had to demonstrate effective business continuity planning to the official regulators, PostWatch and PostComm.
Business continuity experts from QinetiQ were called in. They carried out an information-gathering exercise within Royal Mail Group, and have helped introduce business continuity plans into all its business groups. These have been proven in a number of real situations, and are also helping Royal Mail to win new business.
“Thanks to the benefit of QinetiQ’s business continuity expertise, Royal Mail Group is now in a much better position to manage crisis.From an external viewpoint, they were able to challenge the more predictable way in which we might have gone about solving the problem.”
Jeff Lewis, Business Protection Manager, Royal Mail Group Ltd
Jeff Lewis, Business Protection Manager, Royal Mail Group Ltd
Challenge
- Royal Mail Group’s business continuity planning had grown piecemeal over the years with no coherent structure across the business. This massive organisation needed help to create group-wide crisis management, disaster recovery and emergency planning. It also had to demonstrate effective business continuity planning to the official regulators PostWatch and PostComm.
Solution
- QinetiQ conducted a wide-ranging information gathering exercise within Royal Mail Group.
- An initial gap-analysis identified action areas and workshops achieved the understanding and ‘buy-in’ of top level managers.
- QinetiQ investigated many different scenarios leading to comprehensive processes and guidance to meet different contingencies.
- These were reinforced with training,rehearsals and exercises.
Results
- All levels and business groups within Royal Mail Group now have readily understandable yet comprehensive business continuity contingencies in place.
- The group is better able to manage crisis and has proved this in real situations that have threatened its operations.
- Royal Mail Group can comply with the business continuity requirements of the official post office regulators.
- Having continuity plans in place enables the group to win new business
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