Customer Comments

QinetiQ takes pride in ensuring customer satisfaction and providing a responsive, quality service. Comments and quotes that that we have received from customers regarding QinetiQ’s service are shown below:

"We are 110% happy with QinetiQ’s service"

"Have been using QinetiQ as a dedicated laboratory for the last 2 years with absolutely no concerns, very good service all round"

"If abnormalities are detected, phones calls are made to ensure prompt action is taken"

"I cannot thank you and your team enough for your assistance and hard work with this sample. Please accept my most sincere thanks for you speedy response and unending diligence to this case"

"Your excellent work saved the day for us and ensured a timely return to operations with minimal disruptions"

Customer Feedback

QinetiQ have invested in a systematic programme of activities, related to customer satisfaction, so that we can meet the needs of our customers, now and in the future.

As part of this programme QinetiQ collects regular feedback from our customers; it is the customer feedback that helps shape QinetiQ strategy and is critical for our continued development.

Below is a summary of the average scores (1=Most Negative, 10=Most Positive) received over the previous two years from some of QinetiQ’s existing Fuels and Lubricants customers: