Protective Monitoring

Our fully managed Protective Monitoring service delivers 24x7x365 monitoring, alerting and incident management support.

We enable customers to meet industry guidance, and comply with standards, including PCI DSS, ISO 27002:2005, the Cabinet Office Security Policy Framework and the GSi Code of Connection, while reducing overall expenditure.

Our Protective Monitoring service includes:

  • Comprehensive 24 x 7 monitoring and alerting. We collect log data on the activities of both systems and users, and review and audit it in near real-time. Coupled with intelligent baselining and effective prioritisation, this enables critical alerts to be raised to the right people at the right time.
  • Knowledgeable and experienced security analysts. With specific skills that are not typically found in network or security administrators, our analysts identify, understand and remediate possible attacks and incidents in near real-time. Deciphering the information generated through monitoring, they provide security informed, business contextualisation around the reason the output was generated.
  • Reporting and reviewing. We provide regular reports and reviews to ensure the service continues to deliver at the expected levels. This means no issues are missed, and alerts can be analysed and understood after the event.

Our service allows staff and resources to remain focused on core business activities, while the process is managed by expert and specialist QinetiQ capability with experience gained across our entire customer base.

It also gives flexibility and scalability: because the customer is not tied to any specific design or process the service can evolve based on requirements and any changes to industry standards. Using an independent third-party service also gives the customer confidence that they are receiving truly unbiased, trustworthy advice. 

Computer monitoring